Last updated: 2026-04-13
This Support Policy describes the baseline support approach currently intended for vhdl2sv.
1. Support contact
Support contact: support@vhdl2sv.com
Customers reporting bugs or suspected mistranslations should include enough material for reproduction, which may include:
- the affected VHDL source or a minimized reproducer
- the generated SystemVerilog output
- the
vhdl2svversion/build stamp - a description of the observed incorrect behavior
- simulator or compiler logs, if relevant
2. Scope of support
Baseline support currently focuses on:
- reproducible translator crashes
- reproducible parser/analyzer/emitter bugs
- clear mistranslations
- licensing/activation issues
- installer or desktop application problems
Support does not automatically include:
- custom feature development
- project-specific consulting
- review of large proprietary codebases without a specific bug report
- guaranteed response or resolution times unless separately agreed
3. Channels
Support is currently provided primarily by email.
4. Response model
Support is provided on a reasonable-efforts basis unless a separate written support commitment is agreed.
5. Confidentiality
Customers should avoid sending more source code than necessary for reproduction. If a customer needs confidential handling terms beyond the baseline legal documents, that should be agreed separately.